Frequently Asked Questions

  • What is eSim?

    eSIM is the virtual SIM card taking the tech world by storm. An eSIM is a small chip located on the inside of your cell phone that allows you to connect to the internet abroad at a cheap price. You just need to buy a data plan, scan a QR code and activate the eSIM to get online. Unlike a traditional SIM, you do not need to insert the card into your device. The whole process can be done online from your phone.

  • With an eSIM compatible mobile device, you can get data connectivity wherever you are and you’ll get connected to the Internet within minutes.

  • It depends on the bundle you have purchased

  • Check device capability (link).

  • Option 1 - By scanning the eSIM QR Code To scan the QR Code and set up your eSIM, please follow these steps: Go to My eSIMs to find your QR code via the app or the website. Go to Settings on your device. Go to Cellular/Mobile. Add Cellular/Mobile Plan. Scan your eSIM QR Code (open on another device) and enter the 4-digit confirmation code when prompted Turn on your eSimzon eSIM under Cellular/Mobile Plan Select your eSIM for Cellular/Mobile data Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas) Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details. Please note that different eSIMs may require different types of APN. You can learn your eSIM’s APN by going to the Manual or QR Installation page on your eSimzon account. In case the APN is not available, it means that the eSIM's APN is automatically configured.

  • On iOS:

    Go to Settings on your device

    Go to Cellular/Mobile Data

    Select your eSIM under Cellular/Mobile Data Plans

    Go to Cellular/Mobile Data Network

    Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details (all lower case, all one word) You can leave the other fields blank

    On Android:

    Go to Settings on your device

    Go to the Network & Internet section

    Go to Mobile Networks

    Go to Access Point Names

    Type the new APN settings as written in the eSIM installation details (all lower case, all one word) You can leave the other fields blank